Help & Support

 
  Internet Browser Support


Hire Home Stay is best viewable in Google Chrome browser. However it support mostly all browsers including Internet Explorer, Firefox, Chrome, Safari, Opera and several other browsers.



  Who is a Host on Hire Home Stay?


A Host is a home or property owner, looking to list his Space (Location Space) for Homestay, short or long term rental, or vacation rental purposes on Hire Home Stay.



  Who is a Guest on Hire Home Stay?


A Guest is anyone who is looking for Homestay, short or long term rental, or vacation rental on Hire Home Stay.



  I have not received any Emails (Or Replies) yet?


Make sure to check your Spam/Junk folder in your email. Sometimes your email server might push our email(s) to your Spam/Junk folder. So look for the emails from hirehomestay.com and mark them not Spam/Junk in order to receive future emails from in your Inbox instead.



  I have not received any account activation email yet?


If you haven't received an account activation email from us in 2 minutes, make sure to check your Spam/Junk folder. Click the account activation link in the email received from info@hirehomestay.com to activate your account. This step is to verify that the email address belongs to you in order for you to be able to receive future emails from hirehomestay.com. You may change your email address anytime in your profile.

You may request another account activation email by clicking I didn't recieve any account activation email yet !! link as shown below under the "Log in" page. Click here to get another account activation email

2. You may contact us at info@hirehomestay.com in order for us to activate it for you. Please make sure to leave your phone number in your message to call and verify your account details.






  I can't Login to my account


If you are unable to login to your account, it might be because of any of the following reasons

1. Check your username and password are correctly entered. Password is case sensitive (Upper case and Lower case characters makes a difference)

Click here to retrieve your username and/or password in case you have activated your account and are unable to login to your account as shown in the below picture.

2. Your account may have not been activated yet. If you have created your account but have not activated your account by clicking 'account activation link' in an email received from info@hirehomestay.com on becoming our Host or Guest, then please do so in order to be able to login to your account and update your profile. Please see account activation section above.





  My Host profile (Location Space) is not visible on Host Search page?


If you have already created and activated your Host account on Hire Home Stay but your profile is not visible in the Host Search page here, then you have not completed your profile yet. Please make sure your profile is 100% complete using the following instructions.

Guests will be able to view and contact you, only if your Host account profile is complete. Also you will be able to view and contact our Guests, only if your Host profile is complete.



Step 1.  Go to Your Profile


Go to your account profile by clicking "Your Profile" button located on top right as shown below.





Step 2.  Save your Personal Information


Go to your Personal Information section as shown below and add required information.






Step 3.  Add your Property Location Space


Go to your Property Location section as shown below and add unlimited property locations by clicking on "+ Click to Add New Location" button. However you must add at least 1 location for your profile to be visible on Hire Home Stay.






  My Guest profile is not visible on Search Guest page?


If you have already created and activated your Guest account on Hire Home Stay but your profile is still not visible in Guest Search page here. then you may have not completed your profile yet. Please make sure your profile is 100% complete using the following instructions.

Hosts will be able to view and contact you, only if your Guest account profile is complete. Also you will be able to view and contact our Hosts, only if your Guest profile is complete.



Step 1.  Go to Your Profile


Go to your account profile as shown below by clicking "Your Profile" button located on top right as shown below.




Step 2.  Save your Personal Information


Go to your Personal Information section as shown below and add required information.





Step 3.  Save your Guest Wish List


Go to your Guest Wish List section as shown below and add required information.







  INSTRUCTIONS - How to Become a Host?


Here are the instructions on How to Become a Host and complete your Host account profile on Hire Home Stay !!

1)  Create a Host account by clicking "Create Account" followed by "Become Host" option on the top right area.

2)  Make sure to click on the account activation link in the email you receive on account creation. This step is to verify your email address and activate your account to enable you to login. You may not be able to login to your account until you activate you account.

3)  Login to your account using the "Log in" option on the top right area using the username and password you have provided during the Host account creation process.

4)  After logging in, click "Your profile" button on top right to go to your Host account profile. Enter required information under "Personal Information section" and Save. Note: that you can set up your profile photo here in the "Personal Information" section which usuall is either your own/family picture or House (front) photo.

5)  Now Add your Property Location Space (Room details) by clicking "Add New Location Space(s)" button under "Property Location Space(s)" section. Enter all required details and Save your Location Space. The required fields are marked with an red asterisk in front of the field names for example *Location Name. After all the required fields are entered, save your Location Space. Your profile should now be Complete.

How to Check if your Host profile is Complete and visible to Guests?


Click "Search Hosts and Guests" on the top of the page and select Looking for "Hosts" in the City, and Rent range in which your property Location Space falls and press Search. Your Property Location Space listing should show now on the search results on this page.





  INSTRUCTIONS - How to Become a Guest?


Here are the instructions on How to Become a Guest and complete your Guest account profile on Hire Home Stay !!

1)  Create a Host account by clicking "Create Account" followed by "Become Guest" option on the top right area.

2)  Make sure to click on the account activation link in the email you receive on account creation. This step is to verify your email address and activate your account to enable you to login. You may not be able to login to your account until you activate you account.

3)  Login to your account using the "Log in" option on the top right area using the username and password you have provided during the Host account creation process.

4)  After logging in, click "Your profile" button on top right to go to your Host account profile. Enter required information under "Personal Information section" and Save. Note: that you can set up your profile photo here in the "Personal Information" section which usuall is either your own/family picture or House (front) photo.

5)  Now Add your Wish List details under "My Wish List" section. Enter all required details and wish list information. The required fields are marked with an red asterisk in front of the field names for example *Country. After all the required fields are entered, save your Wish List information. Your profile should now be Complete.

How to Check if your Guest profile is Complete and visible to Hosts?


Click "Search Hosts and Guests" on the top of the page and select Looking for "Guests" and the rent range and press Search. Your profile listing should show now on the search results on this page.





  Best way to receive Rent/Deposit from a Guest ?


Note: Stay away from Scammers and Fraudsters

The best ways to get the rent from a Guest to book a stay are as follows

1. Western union or similar money transfer
2. Pay Pal - Get money transfer to your Bank account through paypal.com
3. Bank to Bank electronic money transfer through email or text message.


The following should never be used at all. Avoid receiving any payments using the following methods of payment.

1. A bank draft, or
2. A cheque unless it is a certified cheque through a recognized bank or financial institution.




  Improve Host Profile Rating ?


Improve your Host Ratings - Ask your Guests (renters) to rate and provide their valuable feedback/comments on their Homestay experience with you to improve your Host profile reputation.

This helps building your trust, loyalty, and Host profile ratings with your renters which in turn will let you find the next Guest (International student, visitor or local renter) much quicker and faster.

Rating process

1. Request your Guests (Renters) to login to their account on HireHomeStay.com

2. Share your profile link with your Guests (Renters) and request them to provide you with his/her Ratings and feedback/comments on HireHomeStay.com.

What is Profile link ?

You may search your profile on HireHomeStay.com using the Search feature and share the link (web url address) with your Guest. It looks something like this link here




  What is a SPOC (Single Point Of Contact) ?


SPOC implies a Single Point Of Contact for a Guest. SPOC is either a College / University / Professional Association or Institution or Agency who provides Homestay services to their Guests or Students.

If your College / University / Professional Association or Institution has a SPOC account, as a Hire Home Stay Guest, you may share your profile with them in order to list your profile under their SPOC Queue. This way your Hire Home Stay profile and communication with the Host familyies are managed by the SPOC instead of you. Talk to your College / University about it if they have a SPOC account with us.

Use SPOC Share section under your Profile section to share your profile with your SPOC College / University. This will also improve your profile goodwill !!







If you still have any further questions, please do not hesitate to contact us here



 
 

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